Chatbots have been around for a while but businesses have only recently started adopting them to make customer experiences better for digital touch points. The surge in adoption has been due to the number of users on messaging apps like WhatsApp, Wechat, Telegram, Slack, Skype etc. Facebook Messenger alone has more than 1.2 billion monthly users.
With smartphone users being familiar with messaging apps, virtual chatbots can imitate human conversations and help them connect with your brand more intuitively. The opportunities provided by chatbots go far beyond just giving responses to customers’ inquiries. They are also used for other tasks, like assisting them with product information, shopping, purchasing tickets, setting appointments and much more. The icing on the cake is it also streamline customer journey and help them leverage customer data to improve their services further while reducing overhead costs.
Let’s take a look at where chatbot can help you in your business:
Customer service chatbot
Chatbots can help site visitors or mobile app users access support services from brands on the go. They are well suited to answer basic customer queries regarding products or services in an easy to use messaging format. They can help solve simple questions or small queries quickly. Also these automated chatbots can service customers round the clock.
Natural language processing chatbot can help in providing remote self assessment for patients for analyzing symptoms. These chatbots can further connect the users with respective doctors or departments and also book an appointments for video or walk-in consultation.
You can check out our Covid-19 self assessment chatbot demo here:
Travel & Tourism
Planning trips and itinerary can be a cumbersome task. Chatbots in travel sites and apps can quickly serve users information about destinations, tickets availability, ticket prices, nearby attractions etc.
Chatbots can also make booking hotels a breeze by mentioning room availability, room pricing and even share promotional codes and coupons! Such quick service can also help in increasing bookings and conversions of customers.
Events & ticketing
Chatbot can be used for issuing tickets, checking participants list, help organizers with welcoming and onboarding guests at large events. It makes a cake walk of managing huge crowds at large events such as conferences, exhibitions, concerts etc.
Meeting chatbot for Appointments
Chatbot can be used to automate routine tasks such as setting appointments. Intelligent chatbots can provide company information to user, converse with the visitor and get also record relevant contact information. To augment the experience further it can also furnish product or service information and help the customer in booking an appointment with the right department.
Such chatbots can be commonly used in places such as showrooms, car dealerships, clinics, salons, small offices etc.
Chatbots can be easily integrated with mobile apps to provide seamless experience for customers. They are popularly used in banking apps to help customers with routine queries and small tasks. Customers can perform small queries such as check balance, get account statements, get updates from the comfort of their home. For complex tasks they can raise a ticket with the banking app.
The in-app chatbot can also send customers notifications and updates while they use the applications. This can lead to in increase of customer engagement with the brand.
Chatbots can be used to automate interview process to certain extent. Interview chatbots can ask random set of predefined multiple choice questions to candidates. On evaluation it can create a summary report of the test and also record and summarize the candidate responses. Such interview chatbots can help in conducting short interviews for filtering applicants for relevant job roles.
Let’s build your chatbot!
With custom development, you can make your own chatbot using Artificial Intelligence. These chatbots are offer seamless integration and deploy across websites and mobile apps. You can even add your unique set of features, intents, call to actions, responses; all tailor made for your business. You can choose a team of python developers with expertise in AI and NLP to help you with such complex chatbots. And they can custom build and integrate the AI powered chatbot with your online business or mobile app.
You are welcome to book a free consultation by dropping a mail at firstname.lastname@example.org